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Leadership skills for a rapidly changing world.

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• A range of entry level management knowledge
• How to demonstrate workplace leadership and professionalism
• Promote innovation and effectiveness in a team context
• Soft skills they need to manage a team of people

Potential career outcomes as a:

• Coordinator
• Accounts clerk
• Customer Service Advisor
• Office Administrator
• Student Services Officer
• Leading Hand
• Supervisor
• Team Leader

• [BSBLDR401] Communicate effectively as a workplace leader
• [BSBLDR402] Lead effective workplace relationships
• [BSBLDR403] Lead team effectiveness
• [BSBMGT402] Implement operational plan
• [BSBFIA402] Report on financial activity
• [BSBINN301] Promote innovation in a team environment
• [BSBWHS401] Implement and monitor WHS policies, procedures and programs to meet legislative requirements
• [BSBWOR404] Develop work priorities
• [BSBCMM401] Make a presentation
• [BSBCUS402] Address customer needs
• [BSBMKG413] Promote products and services
• [BSBADM405] Organise meetings

• An introduction to business management functions
• Fundamental business skills, including financial, project and risk management, customer service
• How to plan, organise, implement and monitor the success of teams within an organisation
• The ability and confidence to manage a team of employees

Potential career outcomes as a:

• Operations Manager
• Sales Team Leader
• Facilities Supervisor
• Administration Manager

• [BSBLDR501] Develop and use emotional intelligence
• [BSBMGT517] Manage operational plan
• [BSBLDR502] Lead and manage effective workplace relationships
• [BSBWOR502] Lead and manage team effectiveness
• [BSBCUS501] Manage quality customer service
• [BSBPMG522] Undertake project work
• [BSBRSK501] Manage risk
• [BSBWOR501] Manage personal work priorities and professional development
• [BSBADM502] Manage meetings
• [BSBHRM512] Develop and manage performance-management processes
• [BSBHRM513] Manage workforce planning
• [BSBMKG507] Interpret market trends and developments

• Planning and implementing a range of leadership and management functions
• Using cognitive and communication skills to source information from a variety of sources and transfer knowledge to others
• Creative or conceptual skills to express ideas and respond to complex problems
• Effective leadership principles
• Strategic planning
• Application of emotional intelligence concepts
• Risk management
• Continuous improvement

Potential career outcomes as a:

• Area Manager
• Department Manager
• Regional Manager

• [BSBFIM601] Manage finances
• [BSBINN601] Lead and manage organisational change
• [BSBMGT605] Provide leadership across the organization
• [BSBMGT617] Develop and implement a business plan
• [BSBDIV601] Develop and implement diversity policy
• [BSBHRM602] Manage human resources strategic planning
• [BSBMGT608] Manage innovation and continuous improvement
• [BSBMGT615] Contribute to organisation development
• [BSBMGT616] Develop and implement strategic plans
• [BSBMKG609] Develop a marketing plan
• [BSBMKG608] Develop organisational marketing objectives
• [BSBMKG603] Manage the marketing process