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See courses type here:
  • Diploma

Who can enrol?
Key study outcomes
Ideal for
How will you be assessed
Fee details

CHC52021 Diploma of Community Services
(Case Management)

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centered services to individuals, groups, and communities.

At this level, workers have specialized skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency. George Brown College decides these hours to be 400 over 2 consecutive Terms.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Who can enrol?

Although there are no pre-requisites for this qualification, students at George Brown College must meet the following entry requirements to obtain admission in this training product:

  • Have completed an Australian School level year 12, or equivalent, or mature students.
  • Successfully completed the Pre-Training Review in the Application Form.

All applications from international students will be assessed against the following criteria:

    • Genuine Temporary Entrant (GTE) requirements as set by the Department of Home Affairs to establish genuine intent to enter Australia temporarily.
    • Students must be/have:

– Over 18 years of age
– Physically capability for manual handling activities.

    • English language requirements

– Entry into this course – students must be able demonstrate a IELTS 5.5 or equivalent

– English proficiency – Copy of any international English test results (e.g., IELTS / TOEFL / PTE).


– Proof that the student has successfully completed an English Language course with an
Australian educational institution exiting at an Upper Intermediate level.


– Confirmation that the student has successfully completed in Australia in the English
language either the Senior Secondary Certificate of Education or studies at the
Certificate III or higher level, in the two years before applying to George Brown College.

Key study outcomes

Students will specialize in Case Management stream, learning to:

  • Facilitate goal-directed planning
  • Implement case management practice
  • Provide case management supervision
  • Manage legal and ethical compliance
  • Analyse impacts of sociological factors on people in community work and services
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Working with diverse people
  • Practical Work experiences gathered with real-life organisation
Ideal for

Potential career outcomes as a:

  • Community Care Manager
  • Coordinator of Volunteer Work
  • Team Leader
  • Care Team Leader
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Housing Resources Worker
  • Community Development Worker for Social Housing
  • Community Recreation Coordinator
  • Housing Manager
  • Housing Assistant
  • Assistant Community Worker
  • Community Worker
  • Aboriginal Housing Worker
  • Community Services Coordinator
  • Case Coordinator (Disability)
  • Youth Housing Support Worker
  • Family Support Worker
  • Community Access Coordinator
  • Pastoral Care Counsellor
  • Aboriginal Neighborhood House Coordinator
  • Case Coordinator (Community Services)
  • Welfare Support Worker
  • Senior Youth Worker
  • Disability Team Leader
  • Support Facilitator (Disability)
  • Community Housing Worker
  • Community Work Coordinator
  • Early Intervention Worker
  • Community Program Coordinator
  • Assistant Community Services Worker
  • CHCCCS004 Assess co-existing needs
  • CHCCCS007 Develop and implement service programs
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCSM013 Facilitate and review case management
  • CHCDEV005 Analyse impacts of sociological factors on people in community work and services
  • CHCDFV001 Recognise and respond appropriately to domestic and family violence
  • CHCDIV001 Work with diverse people
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP003 Reflect on and improve own professional practice
  • HLTWHS003 Maintain work health and safety
  • CHCCSM009 Facilitate goal-directed planning
  • CHCCSM010 Implement case management practice
  • CHCCSM012 Coordinate complex case requirements
  • CHCCSM014 Provide case management supervision
  • CHCCCS033 Identify and report abuse
  • CHCDFV006 Counsel clients affected by domestic and family violence
  • CHCMHS001:Work with people with mental health issues
  • HLTAID014:Provide Advanced First Aid
How will you be assessed

Assessment may include the following methodologies:

  • Interactive classroom activities
  • Written reports
  • Portfolio of evidence
  • Case studies
  • Project work
  • Credit Transfer
  • Work Placement
Fee details

Please refer to Student Handbook Page 12 for more information.

Who can enrol?
Key study outcomes
Ideal for
How will you be assessed
Fee details

Who can enrol?
Key study outcomes
Ideal for
How will you be assessed
Fee details

Who can enrol?
Key study outcomes
Ideal for
How will you be assessed
Fee details